Medically Homes

1.1. Standard Operating Procedure (SOP) for Medically Homes with the Operations Team at myOnsite Healthcare

• Initial Communication and Manager Reporting: Upon receiving a service call from Medically Homes, the professional handling the call is required to promptly report the details to the myOnsite Healthcare manager dedicated to Medically Homes. This ensures a streamlined flow of information and coordination at the managerial level.
• Gathering Patient Details: The professional on the call should obtain all necessary details from Medically Homes, including the patient's zip code and the date of service, to facilitate accurate and efficient scheduling.
• Coordination with Phlebotomists: Immediately upon receiving the patient details, the team member must reach out to a phlebotomist in the vicinity of the patient's location. It is crucial to confirm the phlebotomist's availability and relay this information back to the Medically Homes team within a 20-minute window. In scenarios where the phlebotomist does not respond within this timeframe, Medically Homes should be promptly informed that the search is ongoing, providing them with an updated waiting time estimate.
• Priority Handling of Orders: All orders received from Medically Homes must be treated with the highest priority. These orders should be processed in the CRM and subsequently imported into the LIS2.0 within an established 20-minute SLA.

By adhering to these procedures, we aim to maintain efficient, transparent, and responsive operations, ensuring the highest quality of service for Medically Homes and their patients.