Medically Homes
| Site: | myOnsite Healthcare University |
| Course: | myOnsite Healthcare University |
| Book: | Medically Homes |
| Printed by: | |
| Date: | Friday, 17 May 2024, 4:10 AM |
Description
Dive into an exciting and vital learning experience with our Standard Operating Procedures (SOP) Review, tailored specifically for our esteemed client, Medically Homes. This review is not just an exercise in compliance but a gateway to excellence in at-home healthcare services. As members of the myOnsite Healthcare team, you'll be embarking on a journey to deepen your understanding of the unique requirements and expectations of Medically Homes. Through this review, you'll gain invaluable insights into the nuances of providing top-notch healthcare in the comfort of patients' homes. Our interactive and comprehensive approach ensures that every aspect of the SOP is covered, making you not just familiar, but proficient in delivering care that meets the high standards of Medically Homes. Get ready to enhance your skills, enrich your professional expertise, and make a significant impact in the lives of those we serve. This SOP review is more than a learning session; it's an opportunity to be at the forefront of exceptional home healthcare delivery!
1. Excellence in Home Healthcare: Mastering Medically Homes SOP Review
Scheduling and Timeliness: Patients under the care of Medically Homes will have their appointments prescheduled. It is essential for our team members to be punctual and arrive at the designated location exactly by the scheduled time. Timeliness is a critical aspect of our service, reflecting our commitment to reliability and respect for our patients' schedules.
Reporting Upon Arrival: Upon reaching the patient's location, it is mandatory for the visiting phlebotomist to immediately report their arrival to the Medically Homes team. This communication is a crucial step in ensuring a coordinated effort and maintaining a seamless flow of information between myOnsite Healthcare and Medically Homes.
Utilizing the Receiver: The first action upon arrival should be to pick up the designated receiver provided at the draw location. This device is set up specifically for communication between the myOnsite healthcare professional and the Medically Homes team.
Check-In Procedure: After picking up the receiver, the team member must follow the check-in protocol, which involves:
- Identifying Yourself: Phlebotomisy must introduce themself as representing myOnsite Healthcare professional. This reporting is important to notify the checkin to Medically Homes command center.
- Patient Identification: Phlebotomist must clearly state the name of the patient who is scheduled to attend. This step is crucial for patient safety and to avoid any mix-up in services.
- Confirmation of Tests and Tubes: Before proceeding with the phlebotomy procedure, it is imperative to confirm the specific tests to be performed and the types of tubes required for these tests. This confirmation ensures accuracy in sample collection and aligns with the medical requirements set forth for the patient.
1.1. Standard Operating Procedure (SOP) for Medically Homes with the Operations Team at myOnsite Healthcare
- Initial Communication and Manager Reporting: Upon receiving a service call from Medically Homes, the professional handling the call is required to promptly report the details to the myOnsite Healthcare manager dedicated to Medically Homes. This ensures a streamlined flow of information and coordination at the managerial level.
- Gathering Patient Details: The professional on the call should obtain all necessary details from Medically Homes, including the patient's zip code and the date of service, to facilitate accurate and efficient scheduling.
- Coordination with Phlebotomists: Immediately upon receiving the patient details, the team member must reach out to a phlebotomist in the vicinity of the patient's location. It is crucial to confirm the phlebotomist's availability and relay this information back to the Medically Homes team within a 20-minute window. In scenarios where the phlebotomist does not respond within this timeframe, Medically Homes should be promptly informed that the search is ongoing, providing them with an updated waiting time estimate.
- Priority Handling of Orders: All orders received from Medically Homes must be treated with the highest priority. These orders should be processed in the CRM and subsequently imported into the LIS2.0 within an established 20-minute SLA.
By adhering to these procedures, we aim to maintain efficient, transparent, and responsive operations, ensuring the highest quality of service for Medically Homes and their patients.